Most scans complete within 30-60 seconds. If your scan is stuck or returns an error, here are the most common causes and fixes.
Common causes
- Invalid URL
- Make sure you are entering a complete URL including the protocol (https://). Partial URLs like 'example.com' may work, but 'https://example.com' is more reliable.
- Site is unreachable
- The target site may be down, behind a firewall, or blocking automated requests. Try opening the URL in your browser to verify it loads.
- Geo-restricted content
- Some sites serve different content or block requests based on geographic location. The scan runs from a server that may be in a different region than you.
- Heavy JavaScript
- Sites that rely heavily on client-side JavaScript may take longer to render. The scanner waits for the page to stabilize, but extremely complex SPAs can occasionally time out.
- Rate limiting
- Some sites aggressively rate-limit automated requests. If the site detects the scanner, it may return errors or incomplete content.
What to try
- Double-check the URL is correct and the site is accessible in your browser.
- Try scanning a specific page URL rather than just the root domain.
- If the site uses Cloudflare or similar protection, the scan may capture the challenge page instead of real content.
- Wait a few minutes and try again if the issue seems temporary.
- Contact support if scans consistently fail for a specific site.